Returns

We offer a period of 14 days from purchase for customers to make returns with return postage at the customer’s expense.

We are happy to exchange or offer partial/full refunds on debit/credit card and Paypal payments as long as items are returned in perfect condition and are unworn/unused. Or, if goods are damaged or faulty we will also offer exchanges or refunds once we have received the goods and verified the origin of the problem. Please state the reason for the return of the item.

Please post your return obtaining a Proof of Postage to:

Caro London
The Studio @ St Jude's,
Thwaite Common,
Norwich
Norfolk,
NR11 7QG

We strongly recommend that you return items via registered mail so that you have proof of dispatch in case an item is lost (please make sure you have sufficient insurance cover if returning valuable products). We cannot accept responsibility for goods lost or damaged in transit.

Any import duties that may arise for shipping outside of the UK will need to be covered by you.

Please note that return postage cannot be refunded unless goods are defective.

You can contact us by phone on 00 44(0)1603 661333

or email us at sales@carolondon.com regarding any of these matters.