We offer a period of 14 days from purchase for customers to make returns with return postage at the customer’s expense.
*For Christmas 2020, we have extended our returns up until January 31st 2021.
We are happy to exchange or offer partial/full refunds on debit/credit card and Paypal payments as long as items are returned in perfect condition and are unworn/unused. Please return the tags with the items.
If goods are damaged or faulty we will also offer exchanges or refunds once we have received the goods and verified the origin of the problem. Please state the reason for the return of the item.
Please post your return obtaining a Proof of Postage to:
The Studio @ St Jude's,
We strongly recommend that you return items via registered mail so that you have proof of dispatch in case an item is lost (please make sure you have sufficient insurance cover if returning valuable products). We cannot accept responsibility for goods lost or damaged in transit.
Any import duties that may arise for shipping outside of the UK will need to be covered by you.
Please note that return postage cannot be refunded unless goods are defective.
You can contact us by phone on 00 44(0)1603 661333
or email us at firstname.lastname@example.org regarding any of these matters.